Privacy Policy

Introduction

Vellora Health, LLC ("Vellora Health," "we," "us," or "our") is committed to protecting your privacy and the confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Vellora Health operates as a Management Services Organization (MSO) that provides administrative and management support services to independent physician practices specializing in Workers' Compensation and Personal Injury medical care.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, address, phone number, and email address
• Date of birth and Social Security Number (when required for Workers' Compensation claims)
• Insurance information and claim numbers
• Employment information related to your injury claim
• Emergency contact information

Medical Information

In connection with your medical care, we may collect:

• Medical history and current health conditions
• Information about your injury or illness
• Treatment records and diagnostic results
• Prescription information
• Medical imaging and laboratory results

Website Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device information

How We Use Your Information

We use your information for the following purposes:

• To schedule appointments and coordinate your medical care
• To process Workers' Compensation and Personal Injury claims
• To communicate with you about your treatment and appointments
• To submit claims to insurance carriers and employers
• To comply with legal and regulatory requirements
• To improve our services and website functionality
• To respond to your inquiries and requests

Information Sharing and Disclosure

We may share your information with:

• Healthcare Providers: Physicians and medical staff providing your treatment
• Insurance Carriers: For claims processing and authorization
• Employers: As required for Workers' Compensation claims
• Attorneys: When representing you in legal matters
• Government Agencies: As required by law
• Business Associates: Third parties who assist with our operations under strict confidentiality agreements

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal and medical information, including:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on privacy and security practices
• Physical security measures at our facilities

Your Rights

You have the right to:

• Access your personal and medical information
• Request corrections to inaccurate information
• Request restrictions on certain uses of your information
• Receive an accounting of disclosures of your medical information
• Opt out of marketing communications

For information about your rights regarding medical records, please see our HIPAA Notice.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated effective date.

Contact Us

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and how it is used, and the right to request deletion of personal information, subject to certain exceptions.